Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Business information (company name, size, service areas, job types, revenue, etc.)
• Responses to surveys or forms
• Information submitted via contact forms or chat
• Scheduling and appointment details (requested times, confirmations, reminders, attendance status)
• Billing details related to your purchase (invoice details, transaction history, payment confirmation). We do not store full credit card numbers—payments are handled by our payment processors.
• IP address, approximate location, and browser/device information
• SMS opt-in status and communication preferences
• Call details/recordings if you consent to recorded calls
• Cookies and similar tracking technologies (pixels, tags) used to analyze site traffic and improve user experience

2. How We Use Your Information

We use your information to:

• Provide our appointment-based services (including appointment packs of 25, 50, 100, and larger volumes if requested)
• Coordinate lead intake, follow-up, routing, scheduling, and appointment confirmations
• Communicate with you about onboarding, fulfillment, support, and service updates
• Send SMS and email communications (with your consent) related to appointment activity, reminders, and service performance
• Process payments for appointment packs and maintain transaction records for accounting and support
• Improve the performance and usability of our website and services
• Analyze trends and user behavior to optimize campaigns, routing, and appointment quality
• Respond to inquiries or customer service requests
• Detect, prevent, and address fraud or abuse; comply with legal obligations

Important note about pricing/credits (offer detail): Our services are offered as upfront appointment packs (no retainers and no separate ad spend billed by us). If an appointment pack underperforms against the agreed appointment quantity, we may issue a credit of $280 per missed appointment, consistent with the terms provided at purchase or in your service agreement.

3. Data Storage & Protection

Data is stored in our CRM, scheduling, and automation platforms. We implement reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, or misuse. Access is limited to personnel who need it to operate our services. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

4. Third-Party Tools

We use trusted third-party service providers ("processors") to operate our business, such as:

• CRM and pipeline management software
• Scheduling and calendar tools
• Analytics and A/B testing tools
• Email/SMS messaging platforms and call routing/recording providers
• Payment processors

These providers may process personal information on our behalf and are not permitted to use your data for their own unrelated purposes.

5. Your Choices & Rights

• Access/Correction/Deletion: You may request access to, correction of, or deletion of your personal information by emailing info@nemediagroup.com.
• Email Opt-Out: You can unsubscribe from marketing emails using the link in the email.
• SMS Opt-Out: Reply STOP to opt out; reply HELP for help. Message & data rates may apply. Message frequency may vary. Carriers are not liable for delayed or undelivered messages.
• Cookies: You can set your browser to refuse or delete cookies. Some features of the Site may not function properly without cookies.

We do not sell your personal information.

6. Cookies & Tracking

We use cookies and similar technologies to remember preferences, measure performance, and improve the Site. You can manage cookies through your browser settings. We do not respond to "Do Not Track" signals at this time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the policy. Your continued use of the Site after an update constitutes your acceptance of the revised policy.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at info@nemediagroup.com.